Refund policy

RETURNS
Not the right fit? You have 14 days from delivery to return or exchange your item in accordance with the terms of service. Return shipping is arranged and paid by you.

If you want to return an item, please email contact@estermanas.com with your order number, name, email address, and reason for return. We will confirm the return.

How to Make a Return

  • Please email contact@estermanas.com to request a Return Authorization number (RA#). Kindly include your name, order number and item(s) you wish to return in the e-mail. Our return team will issue you a unique RA# number to process with the return.

  • In order to complete your return, please write down your unique RA# on the outside of the parcel and on the return form inside of the parcel.

  • Kindly note that the cost of the return shipping label (and potential VAT, tariff, duty and taxes for outside of EU) is paid by you.

  • Once your return has been received, please allow 10 business days for processing and refund via your original payment method. We do not refund the original postage and packaging charge. Exchanges are sent out to you free of shipping charge.

  • Underwear cannot be returned due to hygiene reasons.

All items that are returned must be unworn and have their original tags and packaging (dust bag, hangers, garment bag, all labels attached). We do not accept returned pieces with makeup stains or with a smell of perfume. Please be careful when trying on the garments. You can try on the item(s) without causing any deterioration. If the item(s) have been used or aren't returned with original packaging, you will lose your right of exchange and the item(s) will be returned to you.

International Shipping Disclaimer
You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost — charges vary around the world.

As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.

Lost/Stolen Packages
Please allow up to 10 days for EU orders and up to 3 weeks for overseas orders before placing a lost or stolen request at contact@estermanas.com.

Defective Item
We pay great attention to the quality of our products. However, if you wish to report a manufacturing defect on an item received, please contact our customer service by e-mail at contact@estermanas.com.

Any Other Questions?
Do not hesitate to write to us by e-mail at the customer service team. We always want to improve and your feedback means the world to us.